ASQA complaints are a necessary evil for RTOs. But do you know that they can also be a powerful tool for compliance and brand image?
Most RTOs see ASQA complaints as a nuisance at best or a threat to their business at worst. But the truth is, complaints can be an opportunity to identify and address problems in your training and assessment practices, and to demonstrate to ASQA and your stakeholders that you are committed to quality.
In this blog ‘ASQA Complaints: How to turn them into an advantage’, we will discuss how to deal with ASQA complaints effectively and how to use them to your advantage.
What is an ASQA Complaint
An ASQA Complaint is a formal expression of dissatisfaction with an RTO’s training or assessment practice. Complaints can be made by students, employers, or other stakeholders.
Why are ASQA complaints important
ASQA complaints play an important role in ensuring the quality of training and assessment in Australia. By investigating and resolving complaints, ASQA can help identify and address any problems with RTO’s training and assessment.