Compliance & Operational
Retainer Services

Hiring one person means you get their knowledge only—and if they leave, you’re left exposed. With our retainer, you get access to a full team of specialists in compliance, AVETMISS, e-learning, and operations, backed by 100+ years of combined experience. Even if one consultant is unavailable, the team covers you.

Yes. Our team has extensive experience supporting both domestic-only RTOs and CRICOS providers. We’re across the ESOS Framework and CRICOS requirements as well as the Standards for RTOs.

We’ve worked with RTOs delivering qualifications in health, aged care, construction, community services, IT, business, trades, and more. Our resources and compliance support are tailored to your scope.

Absolutely. You can scale hours up or down depending on enrolments, audits, or operational demand. Many RTOs increase hours in the months leading to an audit, then reduce afterwards.

Unused hours roll forward for up to 3 months, so you never lose value. For example, if you only use 30 of your 40 hours in March, the remaining 10 roll into April.

Yes. You can add compliance hours for $120/hr or operational hours for $85/hr anytime.

Yes. Your dedicated consultant integrates into your team, learning your policies and procedures inside out. And if they’re unavailable, another consultant from our in-house team steps in seamlessly.

It depends on your package. Smaller packages may not include onsite visits, while larger ones (50+ hours) provide weekly or fortnightly onsite support.

Yes. Your consultant is available to attend audits, support your team, and even respond to ASQA auditor queries directly.

Yes. Our SMS & AVETMISS support team ensures your reporting is accurate and audit-ready, saving you hours of admin time.

Yes. Our resource development team creates and contextualises compliant training and assessment resources for your qualifications.

Definitely. Our e-learning specialists support LMS setup, online assessment validation, and blended course delivery to keep you compliant and student-ready.

Yes. Our team reviews your website, brochures, and digital materials to ensure they meet Clause 4.1 requirements—so you avoid audit findings for misleading information.

On average, RTOs save $50K–$70K per year by switching to our retainer service instead of hiring a compliance manager in-house. Plus, you gain access to multiple experts, not just one.

No. Packages are flexible, and you can adjust or cancel with notice. We aim to build long-term partnerships, not trap RTOs in contracts.

No. Our retainers are based on hours, not enrolments. You can use our services for unlimited students across your qualifications.

Our consultants review your policies, TAS, assessment tools, AVETMISS data, and marketing to identify gaps before ASQA does. We also conduct internal audits so you’re prepared year-round.

Yes, many times. Our consultants sit in during audits, respond to auditor questions, and provide the evidence ASQA requires. We’ve helped RTOs pass with zero rectifications.

Absolutely. Many RTOs engage us after receiving rectifications or non-compliance notices. We provide corrective action plans and ongoing support to get you back on track.

We’ll create a customised package that matches your needs, hours, and budget. You’ll never pay for support you don’t need.

Yes. Your consultant can train your team on compliance processes, mentor trainers, and streamline admin workflows so compliance is embedded across your RTO.

Usually within 5–7 business days. For urgent audit support, we can start faster.

Yes. Every new retainer engagement starts with a full compliance review to benchmark your RTO’s current state and prioritise actions.

If you’re unsure, request a free consultation. We’ll review your current compliance needs, upcoming audits, and student numbers to recommend the right level of support.